HMRC have come in for renewed criticism from a group of MPs, who are members of the Public Accounts Committee (PAC).
They were concerned over falling levels of service, and in particular HMRC’s inability to answer phone calls. At the start of 2015 HMRC’s standards had fallen such that they only answered around 50% of calls from the public, down from 74% in 2011/12, which was already an unacceptably low figure.
Our recent experiences with HMRC match these reports and it appears that resources are becoming more and more stretched. In our recent experience, HMRC have ignored numerous letters, changed their mind on agreed valuations and rescinded a letter which had been sent out by a junior member of staff in error. Managing to talk to a properly trained Inspector is becoming increasingly difficult.
If you are having problems dealing with HMRC, please give us a call to see how we can help, because we answer our phone calls!